Shipping

We offer multiple shipping options at checkout. Available carriers, pricing, and estimated delivery times are shown before you complete your purchase.

Please note that we are a small business, and processing times may occasionally be longer than usual due to workload, seasonal demand, or unforeseen circumstances. If this happens, we’ll communicate any updates through an announcement banner at the top of our website.

International Shipping

International orders may be subject to customs inspections and clearance procedures in both the origin and destination countries, which can result in delays. These processes are outside of our control, so we recommend placing international orders as early as possible.

Additional fees such as import taxes, customs duties, or brokerage fees may apply to orders shipped outside the United States. These charges are the responsibility of the customer. We do not issue refunds for packages returned due to refusal to pay customs or import fees.

Delayed, Lost, or Damaged Packages

Once an order has been shipped and handed off to the carrier, we are no longer responsible for its handling or delivery timeline. All shipments include tracking, but our access to shipping updates is limited to what the carrier provides.

All packages are shipped with insurance coverage up to $100 USD. While we are not responsible for lost, delayed, or damaged packages, we’re happy to assist as a courtesy by helping you file an insurance claim with the shipping carrier. Refunds are not issued in these situations. In some cases, and depending on timing and current workload, a replacement order may qualify for a courtesy discount.

Orders are shipped to the address provided at checkout. Please double-check that your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

If your package is marked as delivered but you haven’t received it, please check with neighbors or household members and confirm the shipping address used at checkout. For further assistance, please contact the shipping carrier directly.

Returns

We want you to be happy with your purchase. If something doesn’t work out, we accept returns for store credit only within 14 days of the delivery date, as confirmed by carrier tracking. Returns requested or postmarked after this 14-day window are not eligible for return or store credit.
All returned items must be unused, undamaged, and in their original packaging. Items that show signs of use, damage, or missing packaging may be refused.

Returns must be shipped prepaid using an insured and traceable shipping method to the address provided. Return shipping costs are the responsibility of the customer. Original shipping and handling fees are non-refundable. We recommend keeping your tracking information until your return has been fully processed.
Once we receive and inspect your return, approved items will be issued store credit only. Store credit does not expire, has no cash value, and cannot be transferred or refunded.

Non-Returnable Items

The following items are final sale and not eligible for return or store credit:

• Personalized or custom items
• Gift cards
• Items marked as final sale
• Sale or discounted items
• Items returned used, damaged, or without original packaging

We do not offer exchanges at this time. If you’d like a different item, please place a new order and return the original item if it qualifies.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include your order number along with clear photos of the issue. We’ll review the situation and help resolve it as quickly as possible.

Have any questions? We're happy to help. Please feel free to email us at hello@craftypaperco.com