Refund policy
We hope you love everything you ordered, but we know sometimes something just doesn’t work out. If that happens, eligible items may be returned for store credit within 14 days of delivery.
The 14-day return window begins on the delivery date shown by carrier tracking. Return requests must be made and packages must be postmarked within that window to be eligible.
What Can Be Returned?
To qualify for a return, items must be unused, undamaged, and in their original packaging. Items that show signs of use or damage, or are missing their original packaging, may not be accepted.
Some items are final sale and cannot be returned — you’ll find the full list below.
Sending Your Return Back
Ready to make a return? Send us a message first so we can confirm eligibility and provide the return address and next steps.
Returns must be shipped prepaid using an insured and trackable shipping method. Return shipping costs are the responsibility of the customer, and original shipping and handling charges are non-refundable.
Please hold on to your return tracking information until everything has been processed. We’re unable to issue store credit for return packages that don’t make it back to us.
Store Credit
Once your return arrives, we’ll inspect the items to make sure they meet our return requirements. Approved returns will be issued as store credit.
Store credit does not expire, has no cash value, and cannot be transferred, refunded, or redeemed for cash.
Non-Returnable Items
The following items are final sale and are not eligible for return or store credit:
- Personalized or custom items, including personalized balloons
- Gift cards
- Items marked as final sale
- Sale or discounted items
- Outlet or as-is products
Exchanges
We don’t offer direct exchanges at this time. If you’d like a different item, simply place a new order and return the original item if it qualifies under our return policy.
Something Wrong With Your Order?
Received something damaged, defective, or different from what you ordered? That’s a different story — please send us a message within 48 hours of delivery so we can make it right.
Include your order number and clear photos showing the issue. If your item or its shipping packaging arrived damaged, please take photos from multiple angles and hang on to the item and all original packaging while we review it.
We know keeping a damaged box around isn’t exactly convenient, but please don’t throw anything away just yet. If the damage happened during shipping, the carrier may require photos, additional documentation, or even ask you to bring the package and its contents to a local carrier location for inspection.
We’ll review what happened and help you with the next steps as quickly as possible.
Still have a question about a return? Send us a message. We know return policies aren’t exactly the fun part of shopping, but we’re always happy to help make things a little easier.